At Chai Nagri, we strive to provide high-quality products and exceptional customer satisfaction. Due to the consumable and premium nature of our offerings, we maintain a No Return & No Refund Policy for products delivered in satisfactory condition, subject to the exceptions outlined below and applicable consumer protection laws.

1. Non-Returnable & Non-Refundable Products

• All sales are considered final once an order has been processed, except where otherwise required by applicable law.
• Returns or refunds are not accepted for changes of mind, incorrect selections made by customers, or personal preferences.
• Tea leaves, premium tea gift boxes, consumables, and customized products are generally non-returnable when delivered in good condition.
• Opened, used, or unsealed products cannot be returned for hygiene and safety reasons, except where required by applicable law.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 7 days of delivery.

To raise a request, please provide:

• Order number and purchase details.
• Clear photographs of the damaged, defective, or incorrect product.
• Photographs of the outer packaging, where applicable.
• A brief description of the issue.

Our team will review your request and provide an appropriate resolution, including a replacement, return, or refund where applicable.

3. Return Policy

Returns are generally not accepted for products delivered in satisfactory condition.

However, returns may be accepted under the following circumstances:

• The product is damaged or defective upon delivery.
• The customer receives an incorrect product.
• The product is materially different from its description.
• A return is required under applicable consumer protection laws.

All return requests are subject to verification. Customers must contact our support team before sending any product back.

4. Refund Policy

Chai Nagri maintains a strict no-refund policy for products delivered as ordered and in satisfactory condition.

However, refunds may be provided in the following circumstances:

• The product is damaged, defective, or incorrect, and a refund is an appropriate resolution.
• A replacement is unavailable and the customer is entitled to a refund.
• The order is not fulfilled or is cancelled by Chai Nagri.
• A refund is required under applicable consumer protection laws.

Approved refunds will be processed through the original payment method wherever possible. The time taken for the amount to reflect may vary depending on the payment provider or bank.

5. Exchange & Replacement Policy

• Replacements are available for verified damaged, defective, or incorrectly delivered products.
• Exchanges for other reasons may be considered on a case-by-case basis and are subject to product availability.
• Customers may be responsible for additional shipping charges for discretionary exchanges.
• Where an issue is attributable to Chai Nagri, reasonable return or replacement shipping costs will be covered by us.

6. Order Cancellation Policy

• Customers are encouraged to review their orders carefully before completing a purchase.
• Cancellation requests may be considered before an order has been processed or dispatched.
• Once an order has been dispatched, cancellation requests may not be accepted, except where required by applicable law.
• If Chai Nagri cancels an order, any payment received for that order will be refunded.

7. Return & Refund Request Process

To request a return, refund, replacement, or exchange:

1. Contact us at support@chainagri.in within 7 days of delivery, wherever possible.
2. Provide your order number, relevant photographs, and a description of the issue.
3. Our customer support team will verify the details and review your request.
4. If approved, we will provide further instructions regarding the return, replacement, or refund.

The 7-day reporting period does not limit any rights available under applicable law.

8. Customer Responsibility

Customers are encouraged to:

• Review product descriptions and order details before making a purchase.
• Provide accurate shipping and contact information.
• Inspect products upon delivery.
• Report any damage, defects, or incorrect items promptly.
• Retain original packaging when raising a return or replacement request, wherever possible.

9. Contact Us

For any questions or concerns regarding returns, refunds, replacements, or exchanges, please contact:

Chai Nagri Customer Support

Email: support@chainagri.in

We value your trust in Chai Nagri and are committed to addressing genuine product-related concerns fairly and promptly.

Note: Nothing in this policy limits customers' statutory rights under applicable Indian consumer protection laws.