Privacy Policy

Chai Nagri Hospitality Private Limited (hereafter referred to as “Chai Nagri”, “We” or “Us” or “Our” or “Company”) and its affiliates understand that information and privacy are important to you. This privacy policy explains how we at www.chainagri.in collect and use your (“you”, or “your”) personal and non-personal information.
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By using our Website, you implicitly agree that we can collect, disclose, and use your information in accordance with the terms of this privacy policy (“Privacy Policy”). We are committed to protecting all the information you share with us. We follow stringent procedures to protect the confidentiality, security, and integrity of data/information stored in our systems. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and/or civil and/or criminal prosecution.
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Main Terms of the Privacy Policy
Information we collect and how we use it
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Chai Nagri collects several types of information, including:
Your Personal Information – Personal Information is the information that relates to a person which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such a person.
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Information about your internet connection, the equipment you use to access our Services, and your usage details.
We collect this information:
Directly from you when you provide it to us; and/or
Automatically as you navigate through our Services, offers, and loyalty programs (information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies).
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Information provided by you
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Account creation, registration, and purchase information – When you create an account or register, complete a purchase of products and services, or avail our products or services, you may be required to provide your name, phone number, email, mailing address, payment method, and other necessary details.
Contact information – When requested to be contacted by our relevant personnel, you may be asked to provide information about yourself. This information enables our relevant personnel to respond promptly and effectively to customer questions and requests.
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Location information – When you use certain features or applications from our Website, we may need to collect information about your location. We may obtain your physical location to provide you with accurate information and services.
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We retain your information on our systems or with third parties for the period required for the purposes set out in Clause 3 (Use of Information) of this Privacy Policy, as well as for legal or regulatory reasons. We take reasonable steps to delete or permanently de-identify information that is no longer needed.
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Use of Information
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The information collected from you is used for the following purposes only:
To respond to your inquiries or fulfil your requests for information about the various services.
To provide you with information about our products/services and to send you information, materials, and offers from us.
To send you important information regarding the Website changes to our terms, conditions, and policies, and/or other administrative information.
To send you surveys and marketing communications that we believe may be of interest to you.
To personalize your experience on the Website and our other platforms by presenting advertising, products, and offers tailored to you.
To help you address your problems with the Website, including addressing any technical problems.
If you purchase any content or avail of any service from the Website, to complete and fulfil your purchase, for example, to have your payments processed, communicate with you regarding your purchase, and provide you with related customer service.
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For the proper administration of the Website.
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To conduct internal reviews and data analysis, directly or indirectly, for the Website (e.g., to determine the number of visitors to specific pages within the Website).
To provide it for scrutiny to any statutory, regulatory, or any other governmental authority or any other agency as advised or directed by the government or any judicial body.
To provide better customer experience and services.
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Disclosure of user information
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Save as otherwise provided in this document or any other document, we do not disclose your Information to any third parties other than our affiliates, business partners, and registered merchants with us, and to any other third party when you have expressly authorized us to share your information.
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However, we may disclose the Personal Information or any other information collected from you to any statutory, lawful enforcement body, regulatory body, or court if we are under a duty to do so or required by law to disclose or share your personal data or any other information collected from you.
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Personal Information may be transferred as an asset in connection with a merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale, or other change in control, subject to adherence to this Privacy Policy.
Notwithstanding anything contained herein, the terms and conditions for the disclosure of facial images data and OTP (telephone) data received from you at the time of the creation of the loyalty program account will be kept secured in accordance with the Chai Nagri Loyalty Program Terms and Conditions as mentioned on www.chainagri.in.
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Protection of user information
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Chai Nagri strives to ensure the security, integrity, and privacy of your Personal Information and to protect it against unauthorized access or unauthorized alteration, disclosure, or destruction. Chai Nagri adopts adequate measures to prevent unauthorized access to your Personal Information.
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Chai Nagri reserves the right to conduct a security review at any time to verify your identity. You agree to provide Chai Nagri with all the information requested for the security review. If you fail to comply with any security request, Chai Nagri reserves the right to terminate your account with us and prohibit your access to the Website.
Chai Nagri and its personnel are not liable and cannot be held liable for any breach of security by or for any actions of any third parties that receive your Personal Information.
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Notwithstanding anything contained in this Policy or elsewhere, Chai Nagri and its personnel shall not be held responsible for any loss, damage, or misuse of your Personal Information if such loss, damage, or misuse is attributable to a Force Majeure Event (as defined below).
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Furthermore, please note that Chai Nagri does not ask you to share your password, credit card, debit card, or online banking details with it. Please do not respond to any such emails. Chai Nagri shall not be held responsible for any loss or damage caused by responding to such emails and sharing information with third parties.

Contact Info:
support@chainagri.in
+91 9882992499